General: Once registered at the food pantry laptop computer, clients cross the parking lot and enter the pantry through the side ramp door. They are met by a volunteer who escorts them through the pantry and helps them pick groceries from various sections of the pantry. Quantities allowed vary and depend on household size.When finished, other volunteers (as available) escort the clients to their cars and return the carts to the pantry.
Pantry Setup
Personnel required: 1-2 people; 2 hours each per month
Responsibilities: - Review and adjust quantities as necessary on “items allowed” cards for each shelf according to quantities available in each section.
- Ensure floodlights are on at evening distributions.
- Introduce new volunteers to the pantry and other volunteers and provide an overview of the duties and expectations.
- Start with a prayer.
- Guest volunteers are
allowed to go through the pantry prior to the start of the general
distribution.
- Family size/quantities
also apply to guest volunteers.
- Guest volunteers need to
sign and date the “Volunteer USDA Sign-In” sheet if they take food.
Narrative: This effort is to ensure that everything is ready when volunteers and clients arrive.
Grocery Distribution
Personnel required: 6-12 people; 5 hours each per month
Responsibilities: - Co-ordinator - Assign volunteers as necessary (dairy, bread, car escorts, etc).
- Communicate with registration to ensure a smooth flow of guests
- Greet each guest pleasantly as they arrive at the door.
- Welcome them and provide
your first name as an introduction.
- Verify that they have the
sequentially numbered ADHFP card, a family size card and a USDA card.
- Walk each guest through
allowing them to choose the appropriate number of items from each section.
- If there are additional volunteers
available to escort guests to their cars, let them do so and return to
greet another guest and assist them through the pantry.
- If there are no volunteers
available to escort guests to their cars, continue to escort the guest to
their car and if able, load the groceries, then bring the cart back to the
ADHFP entrance (side ramp door), place new bags in the cart, and get ready
to greet and escort the next guest.
Notes: If a volunteer
has health or mobility issues, there are several ways to help other than
escorting guests through the pantry. - First – a volunteer can
sit by the entrance and collect and check the cards as the guests arrive.
- Second – a volunteer can
sit by the carts and place bags in the arriving empty carts so they are
ready for use.
- Third – a volunteer can sit
by the bread and help distribute bread and bags there or sit by the
refrigerators and help distribute dairy or protein there.
- Fourth – a volunteer can
break up empty cardboard containers, or collect empty trays to put in the
sort/stock room.
Narrative: This effort is to ensure that everything runs as smoothly as possible at the pantry.
Pantry Shutdown
Personnel required: 1-2 people; 2 hours each per month
Responsibilities: - Bring numbered cards, USDA
cards, and color cards back to registration desk
- Ensure floodlights are turned off at evening distributions.
- Consolidate freezer items and shut off empty freezers.
- Consolidate refrigerator items and shut off empty refrigerators.
- Cardboard to recycle bins.
- Shut off all lights and ensure windows are closed and the doors are locked.
Narrative: This effort is to ensure that everything is secure when leaving.
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